OUR PRIVACY POLICY

We will protect your privacy and treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

All data is controlled and held by us (Barker and Stonehouse Ltd) and we are fully PCI compliant. This privacy policy explains how, when and why we collect, store and process personal data about people who visit our website.

When you use our website, place an order (online, over the telephone or in store) or interact with us in any way outlined in ‘How do we collect your data?’, you are allowing for your personal information to be used in accordance with our privacy policy.

Our privacy policy may be updated, where necessary, every so often. However, we will always provide you with the latest version online so please keep reviewing this page to ensure you’re happy with the most recent changes made.

Please note: we reserve the right to modify or (temporarily or permanently) withdraw our website (or any part thereof) with or without notice to you. We cannot be held liable for any modification or withdrawal of our website

WHO ARE WE?

Barker and Stonehouse Ltd.

Registered office address: Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG
Phone number: 0333 010 2352
Email address: [email protected]
Company number: 00937498
ICO registration number: Z5301424

Please get in touch if you wish to discuss our privacy policy and practices in more detail and find out more about your security rights and the measures we have in place.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information when you…

• Visit our website
• Place an order (either in store, over the telephone or on our website)
• Sign up to our newsletter and other marketing
• Request a brochure
• Request a sample (i.e. fabric swatch)
• Enter our competitions
• Apply for one of our job vacancies
• Make an enquiry
• Talk to our sales team
• Submit feedback
• Write to us
• Visit our stores or warehouses which have CCTV security systems in place
• Sign up to our interior design service
• Request a trade account

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?

In order to provide you with a positive shopping experience, we need to collect a certain amount of information from you. We try to ensure that this is not an excessive amount but sufficient in providing you the service you deserve.

This includes information such as:

• Identification details
• Your title and full name.
  (Please note: your car registration plate and your image may be recorded on one of our CCTV systems when you visit one of our stores or warehouses)
• Contact details
  Your address, postcode, email address, telephone number(s) and social media name (should you contact us via one of these platforms)
• Profile details
  Your order history of previously purchased items from our company, interests, preferences and any feedback you may have provided us with.
• Transactional details
  Your billing address, product selections, bank account and payment details
• Technical details
  Your IP address, the URL you came from, domain types (like .co.uk and .com), browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website and the advertisements you may have clicked on.
  We regularly monitor our website and may capture this data about your visit to help us improve the quality of our service. We may collect this information even if you do not register with us. (Learn more about how we use cookies below)
• Marketing data
• Email open and click-through information, your marketing preferences for receiving communications from us and our third parties.

• Our social media platforms
• Our email provider; Ometria
• Google Ads
• Hotjar (online analysis tool)
• Third party providers of advertisements and other marketing communications

WHY DO WE COLLECT YOUR DATA?

We use your information for purposes such as the following:

• Processing your orders, managing payments, managing enquiries and tracking your delivery
• Statistical reasons
• To administer our website, keep it secure and protected, help improve our site and the level of service we provide
• To keep you updated on products or special offers that may be of interest or otherwise provide you with marketing material where we have a lawful basis for doing so.
• To tailor relevant website content and advertisements to you.
• To give you the opportunity to enter in to a competition, a prize draw or submit feedback.
• To notify you of any relevant company news or changes to our business, services and policies where appropriate

HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

OUR MARKETING PRACTICES

We will only get in touch with you for marketing purposes if you have opted in to join our mailing list, our text message service or have requested to receive our seasonal brochures. This is whether you engage with our team In-store or On-line. We may also get in touch with you if you have previously made a purchase from us and we think that you may be interested in similar products that we have to offer. You can contact us at any time if you do not wish to receive our marketing communications by simply contacting us and letting us know.

Please be assured that you can exercise your rights in relation to your personal data by opting out of these services at any time – this includes the right to correct, request or delete any held personal data by us. Please contact us at [email protected] to do so.

YOUR RIGHTS

Rest assured, any personal information you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with our data protection policies and in accordance with data protection legislation. You can always ask us to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. Please contact us at [email protected] to do so.

HOW LONG DO WE KEEP YOUR INFORMATION?

We can legally retain certain data to fulfil our statutory obligations and we hold some types of personal information on our systems for a necessary amount of time for relevant activity taking place.

Where you have asked us to supply product samples, we will retain your personal information for a period of 3 months, after which time it will be deleted. Where you have requested a brochure, we will continue to retain your personal information until such times as you ask us to stop, and your personal information will then be deleted after 3 months. Where you have placed an order with us or made a purchase and in doing so have provided your personal information, we will retain your data for 6 years. Please ask us for further details about how long we keep your personal information.

HOW CAN YOU UPDATE AND ACCESS YOUR PERSONAL INFORMATION?

The personal information which you are requested to provide when you register as a customer with us needs to be true, accurate, current and complete in all respects. We will need to be notified as soon as possible of any changes to your personal information and particularly where you have made a purchase from us to ensure that it is delivered to the correct address. Impersonation of any other person or entity and use of a false name (or a name that you are not authorised to use) is prohibited.

If you wish to change or see all the personal data we hold about you, please get in touch:

By phone: 0333 010 2353
By email: [email protected]
By post: E-Commerce Customer Services Manager, Barker and Stonehouse Haydock Park Road, Teesside Retail Park, Stockton-On-Tees, TS17 7BG

This will be given to you, free of change, within a month, from you contacting us.

WHO DO WE SHARE YOUR INFORMATION WITH?

Your information may be disclosed to third parties we work closely with who help provide a service to you on our behalf. We ensure that these providers treat your information as securely as we do and will not use this for their own marketing purposes. We only share the necessary personal information that is needed to deliver our services to you. Examples of this are:

• Courier services. Depending on the size of the product you have ordered and where you live, we may use a third party to deliver your goods. We would need to inform them of your name, address, telephone number and email address so they can keep you updated on the location of your item and expected delivery times.
• IT, website and systems administration services to support our business.
• Payment and finance providers (such as Paypal, Apple Pay, Google Pay, Adyen and v12).
• Professional advisors such as consultants, legal advisors, auditors, bankers, accountants, pension providers and insurers who provide services to support our business.
• HM Revenue and Customs, regulators and other authorities who require reporting of our business activities in certain circumstances.
• Fraud Prevention and credit reference agencies where necessary to protect our customers and business interests.
• Third party providers of advertising and marketing communications for our business.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or merge with them.

INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the UK or European Economic Area (EEA).

Should this position change, or where your personal data is processed by one of our suppliers and this requires your personal data to be processed in a country or territory outside the UK or EEA, then we will ensure that we adopt one of the safeguards required under data protection legislation to ensure that it is given a similar degree of protection as personal data transferred within the UK and EEA.

One such safeguard that we are likely to employ in these circumstances is the use of Standard Contractual Clauses (SCC’s) or an International Data Transfer Agreement as the preferred mechanism to permit personal data to be transferred lawfully in accordance with the UK’s data protection legislation.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK and/or EEA.

THIRD PARTY LINKS

To provide increased value to you, we may suggest links to other websites or resources for you to access at your sole discretion. Our privacy policy only applies to our website. So, if you choose to enter a linked website, we are not responsible for the availability of such external sites or resources and do not review, endorse and are not (directly or indirectly) responsible or liable for these websites privacy practices or their content. We recommend for you to read the privacy policies of these sites first.

IN THE UNLIKELY EVENT WE ENCOUNTER A DATA BREACH, HOW WILL WE HANDLE THIS?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We are committed to protecting our business against cyber-crime.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Where we become aware of a data breach of our Customers personal data (as well as those notified to us by our third-party suppliers), please be rest assured that we will comply with our legal obligations to report any data breach incident to the relevant authorities within 72 hours and take all necessary steps to comply with data protection legislation.

Last reviewed September 2022

WHAT ARE COOKIES?

Cookies are small pieces of data which are sent from a website’s server and stored in your web browser or on your device’s hard drive. Some are necessary in letting you function a website properly. These are classed as 'essential' cookies. They are automatically placed on your device and can only be disabled if you change your browser settings.

'Non-essential' cookies can only be placed on a device once you have given your consent. This type of cookie are designed to gather useful, statistical information. They help us learn about your browsing behaviour (i.e. what webpages you visited), improve our products and services while enabling us to recognise you from other users if you re-visit the website.

If you’d like more detailed information about cookies in general, please visit https://www.cookiesandyou.com/about-cookies/

HOW DO WE USE THEM?

Once we have your consent, which we seek when you land on our homepage, we collate your non-essential cookies from the devices you have used to access our website and/or social media sites. Our cookies don't store identifying information such as your name, address or payment details but do constitute personal data and are helpful to us to improve our website and provide a tailored service that is more in line with your needs and expectations.

Here are a couple of examples of the non-essential cookies we use on our website:

Analytical cookies
These help us monitor our website’s performance, identifying how many visitors have come to our website and how they have used it. This helps highlight any improvements we need to make, ensuring you have a consistently great experience with us.

Advertising cookies
We collect data on your use of our website so that our advertising or content can be tailored to suit your interests and browsing behaviour. If you’d like to view the full list of data we collect (including first party and third party non-essential cookies), simply click on the privacy settings button found at the bottom left of your screen.

HOW DO I ACCEPT OR REJECT COOKIES?

You can change your previously consented cookie choices via the privacy settings button (outlined above), whenever you wish. If you'd prefer to block or delete cookies from our website, or any other website, you are able to do so at any time by going to your browser settings. (The following website provides a step-by-step guide on how to do this: https://www.cookiesandyou.com/disable-cookies/windows/edge/) It is worth noting that if you choose not to enable cookies on your device, it is likely to affect the quality of your experience on our website.

HOW OFTEN DOES THIS POLICY CHANGE?

We will review our Privacy & Cookies Policy on a regular basis and will update it when required (and in accordance to any changes in the law). Any future amendments will be posted on this page. The last update of this policy was in December 2020.

COOKIE DETAILS