What happens if I change my mind?

No problem. If you’ve shopped online, just call our Customer Service Team on 0333 010 2353 before delivery takes place or within 14 days of receiving your order. We will charge you the same return cost as the original delivery cost you paid. The actual delivery cost is shown on the product page but please find examples below:

- Large furniture | £79
- Medium furniture | £49
- Small furniture | £29
- Mattresses | £29*
- Dining chairs & Bar stools | £9 (3 or less) / £19 (4 or more)
- Rugs | £15
- Accessories | £6
- Assisted delivery | £149

Rugs and accessories can be returned to any of our stores free of charge.

Please ensure all items are returned boxed and in their original packaging.

It’s a little different for instore orders so be sure to check with your local branch about cancellation and returns. Get in touch with your local showroom team who’ll be happy to help.

*We're happy to accept returns for mattresses and pillows which are unused and unopened. Unfortunately, for hygiene reasons, we are unable to accept returns for mattresses and pillows which have been opened or used, unless they are found to have a manufacturing defect, or is returnable under the conditions of a supplier’s sleep trial or comfort guarantee offer. As comfort is to personal taste, we recommend that you visit one of our stores to try out any mattress before purchasing online. Please note that it can take a little time for your body to adjust to a new mattress. If you are initially unsatisfied, there are a number of ways to help break in your mattress. For further information, please give us a call or speak to a member of staff in store.

What if the goods are faulty or damaged?

We do everything we can to make sure your order reaches you in pristine condition. If, however, it should arrive damaged or not working, then please let our Customer Services Team know right away on 0333 010 2353. Please remember that if you’ve requested delivery outside the UK, then we can’t be held responsible for any damage that occurs during third-party shipping.

How about self-assembly furniture?

If you change your mind before you start assembling your furniture, then you can arrange returns in the usual way. As long as everything is undamaged and in its original packaging, you’re good to go. If you’ve assembled or part assembled your furniture, then unfortunately we’re unable to accept it as a return. That’s because any assembly process prevents us from being able to re-sell the furniture to another customer.

What should I do if I have a complaint?

The first thing to do is get in touch with our Customer Services Team on 0333 010 2353, who’ll do everything they can to sort out the problem. Should you need to go further, then you can go to the Furniture Ombudsman, an independent organisation approved by the government to settle any disputes. As fully registered members, we follow their code of practice, which provides customers with extra protection should things go wrong. You can get in touch at https://www.fhio.org or on 0333 241 3209.